Refund policy

Refund Policy

Returns & Refund Policy

The following criteria must be met to be eligible for a refund

1. Return requested within a week from receiving the item and returns must be postmarked within 15 days receipt of the order.
2. Item(s) must be new, unused and in their original packaging, along with all accessories. Some restrictions apply, check below.
3. Item(s) must be accompanied by the packing slip generated from the return process noted above.
4. We recommend using a traceable shipping method with delivery confirmation.
5. Shipping cost ($11.99 included on the price) are non refundable, So you will receive the order price less shipping ($11.99).
6. Customer is responsible for return cost.

 

Restocking Fee: There is a $15 restocking fee for undeliverable orders.

Defective Items: If you received an item that is damaged, we'll fix it - fast. Contact Customer Care within 14 days of the original order date, and we'll do everything we can to ensure you receive the replacement product(s) quickly.

Processing Times: Returns are typically processed within 2 weeks of receiving the item. During the Halloween season (September through November), returns may take up to 3 weeks. It's a very busy (and our favorite) time of year!

 

 

Restrictions

The following items may not be returned:

 

 

 

The following items do not qualify for a return.

 

• Socks and stockings
• Shoe covers, boot tops, slippers or other similar footwear
• Eyelashes
• Wigs, beards, facial hair or any other artificial hair
• Hair accessories
• Cosmetics
• Artificial teeth
• Prosthetic noses or chins
• Cigarette holders
• Inflatable Items
• Pet costumes
• Contacts
• Undergarments

 

 

If you have any questions, please feel free to contact us at the “Contact Us” page.