Returns & Refund Policy
The following criteria must be met to be eligible for a refund
- Return requested within a week from receiving the item and returns must be postmarked within 15 days receipt of the order.
- Item(s) must be new, unused and in their original packaging, along with all accessories. Some restrictions apply, check below.
- Item(s) must be accompanied by the packing slip generated from the return process noted above.
- We recommend using a traceable shipping method with delivery confirmation.
- Shipping cost ($11.99 included on the price) are non refundable, So you will receive the order price less shipping ($11.99).
- Customer is responsible for return cost.
Restocking Fee: There is a $15 restocking fee for undeliverable orders.
Defective Items: If you received an item that is damaged, we'll fix it - fast. Contact Customer Care within 14 days of the original order date, and we'll do everything we can to ensure you receive the replacement product(s) quickly.
Processing Times: Returns are typically processed within 2 weeks of receiving the item. During the Halloween season (September through November), returns may take up to 3 weeks. It's a very busy (and our favorite) time of year!
The following items may not be returned:
The following items do not qualify for a return.
- Socks and stockings
- Shoe covers, boot tops, slippers or other similar footwear
- Wigs, beards, facial hair or any other artificial hair
- Hair accessories
- Artificial teeth
- Prosthetic noses or chins
- Cigarette holders
- Inflatable Items
- Pet costumes
If you have any questions, please feel free to contact us at the “Contact Us” page.